> For the complete documentation index, see [llms.txt](https://docs.patagon.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.patagon.ai/en/troubleshooting/agent-not-responding.md).

# My agent is not responding: what to check first

If your agent has stopped responding to leads on WhatsApp, work through these checks in order before escalating.

1. Go to Agent > Channels & Integrations and confirm your WhatsApp number status shows Connected. If Disconnected, reconnect and test with a new message.
2. Go to Agent > General and confirm the agent is published (not in draft).
3. Verify your Meta Business Manager account has no pending notifications or restrictions.
4. Send a test message from a phone number that hasn't contacted your agent before. Existing conversations may need a template message to reopen the 24-hour window.
5. Check Leads > Conversations to confirm the message was received but not answered.

{% hint style="warning" %}
If your number shows a quality warning in Meta Business Manager, your messaging capacity may be restricted. See How to monitor your WhatsApp number health.
{% endhint %}

If none of these steps resolve the issue, contact Patagon support at <support@patagon.ai> with your account email and the phone number of the lead you tested with.


---

# Agent Instructions
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