> For the complete documentation index, see [llms.txt](https://docs.patagon.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.patagon.ai/en/agent-optimization/quick-replies.md).

# How to manage quick replies

Quick replies are pre-written message templates your team can send instantly during a conversation when taking control from the AI agent. They save time on frequently asked questions and ensure consistent responses across your team.

Access them from the sidebar under Agent > Capabilities and click the Quick Replies tab.

## How to create a quick reply

1. Click New Quick Reply in the top right corner.
2. Enter a Title (the internal name your team uses to find the reply). Use clear names like 'Pricing question' or 'Schedule a meeting'.
3. Enter the Content (the exact message that will be sent to the lead).
4. Click Save.

The quick reply is immediately available to all team members during conversations.

## How to use a quick reply during a conversation

1. Go to Leads > Conversations and open an active conversation.
2. Click Take Control to activate the message input.
3. Select a quick reply from the available list to insert it into the message field.
4. Edit the message if needed before sending.

## How to edit or delete a quick reply

In the Quick Replies list, each reply shows an Edit button and a Delete button. Click Edit to update the title or content. Click Delete to remove it permanently.

{% hint style="warning" %}
Deleting a quick reply cannot be undone. If you're not sure, edit it instead of deleting it.
{% endhint %}

Use the Search field to find a specific quick reply by title when your list grows.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.patagon.ai/en/agent-optimization/quick-replies.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.